Daycare Policies

First Time Clients – Please read and familiarize yourself with our daycare policies below.

We require an evaluation of your dog prior to being admitted into our dog daycare program. This is for the safety and well-being of all the dogs in our care. Evaluations are done Monday through Thursday by appointment and are free of charge.

Please read, completely fill out, sign and save the following forms. Forms can be emailed to forms@rockysretreat.com, or they can be printed and faxed or dropped off at our facility. Our FAX number is 407-295-3889.

Please call us at 407-295-3888 to schedule your daycare evaluation.

Reservations

Because we only take 10 to 12  dogs per day, daycare is by reservation only. With our membership option, your dog is guaranteed a spot on the day(s) you select. With our package option, space is on a first come, first serve basis. You must call ahead to reserve a spot.Baylee and Peaches playing in dog daycare at Rocky's Retreat

Vaccinations

*** NOTE: As of 8/15/17 we are REQUIRING the bivalent version of the Canine Influenza vaccine. The bivalent vaccine protects against both the H3N2 and H3N8 strains of canine flu. 

All dogs must have a current vaccination record on file with us. We require Rabies, Distemper/Parvo (DHPP or DAPP), Bordatella and Canine Influenza. These vaccines must be current according your vet’s policy. We also require a Fecal exam that must be current within six months. Heartworm exams must be current within a year and dogs must be on a heartworm preventative. We will accept titers for all vaccines except Bordatella and Canine Influenza. Dogs must also be on a flea / tick preventative. Please bring your dog’s vaccine record to your evaluation. You can either email your intake forms or bring them with you to your evaluation.

Vaccine records may also be FAXed to 407-295-3889.

Daycare Hours

Daycare is currently available Monday through Friday only. Drop off is any time after 7:30am and pick-up is any time before 6:30pm. Late fees apply when dogs aren’t picked up before 6:30pm. Dogs that are not picked up by 7pm will be boarded for the night at Rocky’s Retreat. You agree to pay for all associated charges. 

Payments

While we accept all major credit cards, cash and personal checks as forms of payment, we require a credit card to be on file.

Cancellations

We ask for 24 hours notice for daycare cancellations, but understand that sometimes emergencies happen and you must cancel with less notice. If this happens, please give us as much notice as possible. Failure to call us ahead of time will result in you forfeiting the day.

Additional Information

Please ensure that your dog is wearing a quick release collar. If you like, you may also bring lunch or a blanket for your dog.

We are not responsible for lost or damaged items.

Holidays

Our lobby and daycare will be closed in observation of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We reserve the right to also close the lobby and daycare the day after Thanksgiving, Christmas Eve and New Year’s Eve. On days when the lobby is closed, we are still staffed for boarding dogs.